• Upon credit approval, terms are net 20 days from the date of invoice.
• A credit line can be established by completing the Customer Credit Application. Please contact a sales representative for more details.
• No shipments will be made to accounts that are ten (10) days past due or over their credit limit.
• VISA, MasterCard, Discover, or American Express are accepted at the TIME OF ORDER ONLY.
• There will be a $50.00 charge for any check returned for insufficient funds.
• Remittance address: AA Universal Toners, 1005 Main Street, Suite 2228, Pawtucket, RI 02860
• We do not accept COD orders at this time.

Shipping:

• Delivery on most toner orders over $500 is free depending on pre-selected products being shipped. 
• The maximum shipping fee for ground orders of toner or supply products on normal stocking items will be only $7. Next Day or AM service charges may apply depending on requested delivery time.
• For equipment including computers, laptops, monitors, and other technology items, shipping will depend on weight, carrier, and other factors. Please see your sales representative to confirm shipping costs prior to ordering.

Returns:

• All non-stocking, non-defective returns will be subject to a 15% re-stocking fee.
• All stocking, non-defective returns will be subject to a 15% restocking fee after 30 days and a 30% restocking fee after 60days.
• All claims of defective product must be made within 45 days.
• Items must be packaged in the original product box - not the shipping carton.
  Credit will not be issued until the product in question has been received back by AA Universal Toners Staff
• Freight will only be credited for AA Universal Toner errors. All returns must be sent back pre-paid. Any returns that are sent back freight collect will be refused.
  Requests for returns resulting from AA Universal Toner errors must be made within 30 days of the invoice date.
• Product that is returned without an associated RMA # and returned product that was not originally purchased from us, will be returned to you at your expense.
• To receive a credit for product damaged in transit, the product must be signed for as damaged and the damage must be reported to AA Universal Toners within 5 days of receipt of the product. The product must be returned in its original exterior carton. If the following conditions are not met a credit cannot be issued.
   

Defective Product Returns

• Cartridge-based copier and fax supplies require a letter from the manufacturer or Authorized Service Technician describing the defect's. The letter must
  be on an authorized service company's letterhead. A copy of this letter must be provided prior to the issuance of an RMA; credit will not be issued without it.
  No exceptions.
• All claims of defective product must be made within 90 days.
• All defective products must be sent returned freight prepaid.
• All defective returns will be inspected and toner cartridges will be weighed. Product that is found to be non-defective or used will not be credited. Such product will be returned to you at your expense.
• All defective returns must be returned in the OEM box.

As determined by the industry and our manufacturers, please note these exceptions to our return policy:

1. Bulk diskettes cannot be returned. All sales are final.
2. All Bottled copier, fax, printer supplies including toner, developer and fuser supplies are checked and in saleable condition before shipping, and therefore, are not returnable. All sales of these items are final.
3. All Ricoh products must be returned directly to Ricoh - Call 800-882-4858.
4. All Tektronix product must be returned directly to Tektronix - Call 800-835-6100
5. All Xerox product must be returned directly to Xerox - Call 800-835-6100
6. All Sharp product must be returned directly to Sharp - Call 800-237-4277
7. Imation Data Cartridges must be returned directly to Imation by the end user. Call 800-328-9438.

AA Universal Toners reserves the right to update prices, product specifications, and policies without prior notice. Please speak with a customer service representative before placing your order if you have any questions about price and/or availability.